Do You Accept Exchanges?
We’re sorry to hear that your order didn’t work out. We don’t offer exchanges. If you want an item in a different size or color, you may order it from our website to ensure we have the inventory available. You can return the product back to us and receive a credit after we’ve received your return.
If you still have questions about your order, please (contact us).
How Do I Return Items?
Although we have the highest ranking of consumer satisfaction (and we work very, very hard to earn that), everything does not always go according to plan. We know that… sometimes orders are short shipped… sometimes merchandise is broken… sometimes the wrong product is sent. When that happens, we have the following returns policy. Please read carefully as it is strictly enforced.
In the unlikely event a return is requested, please contact us at [email protected] within 5 days of the purchase date. All new, unused items can be returned within 5 days of the delivery date (this supplier has some restrictions, see below). All items must be returned in new, unused condition with original box/packaging, including manufacturer tags, parts, and accessories. All returns require a Return Merchandise Authorization number (RMA#). Please submit an RMA request for approval before returning your item. No returns will be accepted without an RMA#. This policy is strictly enforced. Refunds will be given as money back and will be issued upon receipt of the returned products and inspection of each product. All merchandise must be insured properly by the customer. If items are not insured properly and get lost or damaged when returned, we cannot grant refunds.
All returns will be for a refund. Exchanges must be placed as a new order. A 15% restocking fee will apply for all non-defective merchandise. Shipping is nonrefundable for non-defective returns. Buyer is responsible for return shipping for non-defective returns. A return label will be provided if determined damaged/defective/mis-shipped. Additional details, photos, etc. may be requested.
- In the unlikely event a return is requested, please contact us at [email protected] within 5 days of the purchase date.
- You will need to request a Return Merchandise Authorization number (RMA#). Without the RMA#, we will be unable to process your return.
- Returns may be subject to a restocking fee.
- Unopened products can be returned for a full refund of the purchase price. Products must be sealed, unopened, and in original packaging.
- Products must be shipped back at the customer’s expense.
- Refunds will be given as money back and will be issued upon receipt of the returned products and inspection of each product.
- Shipping charges cannot be refunded.
- All merchandise must be insured properly by the customer.
- If items are not insured properly and get lost or damaged when returned, we cannot grant refunds.
- Additional details, photos, etc. may be requested.
International Orders: If your order is returned to us due to banned/restricted products, a wrong address or refusal to pay fees, we will issue you a partial refund. You will be responsible for any return shipping charges and for any additional custom fees for your returned package. Those charges will be deducted from your order total and the remaining balance, if any, is the amount that will be refunded.
My Order Has Shipping Damage. What Can I Do?
If you receive an item that was damaged during shipment, contact our Customer Service team. Please have your order number, item number and tracking number from your original confirmation email ready.
Before accepting your order shipment, inspect the carton and the contents for any potential damage that may have occurred during shipment. It is normal for the carton to show some wear; however, if damage to your product(s) did occur, follow these steps:
- If the damage is minor, accept the package but make a note of the damage on the shipping receipt, sign and date it. The delivery person should also sign the slip and leave a copy for your records. Contact our Customer Service team immediately.
- If there is extensive damage to the carton, refuse the order and Contact our Customer Service team immediately.
We will make every reasonable effort to reorder the item or credit your purchase in a timely manner. At this time exchanges are not possible, and a new order will need to be placed.